Account checks

Why does Virginbet Casino need my documents?

Every UK-licensed casino runs identity checks before money leaves; here your documents are looked at within 21 hours.

Start verification

Regulated by the UK Gambling Commission (licence 84486-2945-R-266645) and audited by Gaming Laboratories International.

Your payout stays on track

Six answers before you upload

No mystery here: who checks you, under what licence and how quickly it is done.

Who checks

Virginbet Casino Ltd

Licence held

UK Gambling Commission, 84486-2945-R-266645

Review time

21 hours

Needed by

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

At the upload screen

Take these four steps in order

Since 2006 this house has kept checks plain: clear names, sharp photos and one payment trail.

Signed in, list open

Log in and open the verification section of your account; a short list shows what is still missing and marks anything already accepted.

A flat, sharp photo

Photograph your identity document flat in daylight, with all four corners inside the frame; glare, fingers and cropped edges are the usual reasons a copy comes back.

Does the name match?

Send confirmation of the payment method you have used, so the name on it matches your account name exactly; a card showing only the last four digits is enough.

Is resending needed?

Submit once and the team reviews it within 21 hours; keep an eye on your inbox at [email protected] and only resend if a message asks you to.

At the kitchen table

Which copies does the casino accept?

Sixteen years of checks have taught this house one thing: a clear scan saves a day.

Proof of identity

ConfirmsYour name, date of birth and face

Copy showsAll four corners, clear in date, unedited

Proof of address

ConfirmsWhere you actually live now

Copy showsYour name and address, dated within reason

Payment method confirmation

ConfirmsThat the card or wallet is yours

Copy showsLast four digits, name visible, rest covered

Check Triggers

Why does the check arrive now?

Read this when a request for papers lands mid-session and you want the reason.

Why the extra proof?

Once you raise a deposit limit, affordability gets a fresh look, so we need proof of identity before the new cap goes live.

Upload both papers together

Before money leaves for the first time, the licence obliges us to confirm identity and address, so both papers are requested together.

New card on file

The moment an unfamiliar card appears, we see a fresh funding route and ask for confirmation of that payment method before a payout.

Show a dated photo

The moment anything suggests a player is below 18+, we must settle age, and a dated photo of your identity document does that.

Where did those deposits begin?

Once a deposit pattern looks unusual to our team, the UK Gambling Commission's rules apply, and licence 84486-2945-R-266645 makes source of funds checks part of that anti-money-laundering duty. Treat it as routine housekeeping rather than an accusation aimed at you.

At review stage, a reviewer may ask for any of these, depending on what deposits show:

Recent bank statements
Payslips from your employer
Tax or self-employment records
Evidence of a savings source
Letters confirming benefit payments

Why did the photo come back?

Card that ran out. An expired identity document proves nothing today, because the expiry date sits on the card and the reviewer has to decline it. Order a renewal, then photograph the new card Or send a current passport instead

Name and address mismatch. A middle name spelled differently or a previous address makes the reviewer doubt the match, so the file returns for correction. Update your profile before you re-upload Match the spelling on the document exactly

Take a genuine picture. A screen grab hides the edges and the light, so security features go unchecked and the reviewer cannot pass it. Lay the card flat in daylight Photograph all four corners sharply

Short answers

Papers wanted before your payout clears

Here is what each of these seven common questions settles for you, in plain terms.

When is the identity check actually needed?+

Our UK Gambling Commission licence ties every payout to a cleared check, so the latest point is your first withdrawal. Timing can move forward, though: we may ask at registration or after your first deposit. Whichever comes first, the review then runs before money leaves.

Why has the casino asked about where my money comes from?+

Every licensed operator must run a source of funds review as part of anti-money-laundering duties, and yours is one of them. It is routine paperwork, not an accusation aimed at you. A short explanation of earnings or savings is normally enough to close it.

Is my paperwork safe once it reaches you?+

Files land in an encrypted environment protected by 256-bit AES encryption, and only the team that reviews them opens them. Your licence number 84486-2945-R-266645 sits behind those rules. Questions about handling go to [email protected].

Can I take the photos with my phone instead of a scanner?+

Phone photos are fine, and most players send exactly that. Lay the document flat in daylight, keep all four corners in frame and check the text reads sharply before you send. Blur or glare is the usual reason a picture comes back.

Will the same papers be wanted again in the future?+

Not usually, because a cleared file stays on record and supports later payouts. Fresh copies are only requested when something material changes, such as an expired document or new details. The request always arrives with a reason attached.

What happens if I have changed my name since joining?+

Send the identity and address documents in your current name, and we will match the account across. A marriage certificate or deed poll helps if the two names differ. Tell the verification team first at [email protected] so nothing stalls.

What should I do when a document comes back refused?+

Read the note attached to the refusal, since it names the exact fault, then resend a fresh copy. A new full-frame photo or a different bill clears most cases in one go. Replies typically land within 12 hours by email.